1. Creafl Payments
Creafl lets creators accept payments for their products and services through a third-party payment provider. Creafl is not a bank or payment processor.
2. Payment Provider
Payments are processed by our payment provider. To accept payments you may need to agree to the provider's own terms.
3. Account Verification
Your payment provider may require identity and business verification before you can accept payments or receive payouts.
5. Processing Fees
Standard payment-processing fees may apply. These are charged by the payment provider, not by Creafl.
6. Creafl Fees
Creafl charges 0% Creafl transaction fees on plans where that commercial promise applies. Creafl transaction fees are separate from payment-processing fees, which may still apply. See our Pricing page.
7. Payouts
Payouts are sent by the payment provider to your connected account. Payouts are not instant.
8. Refunds
Refunds are issued according to your refund policy and our Refund & Cancellation Policy. Processing fees may not be returned on refunds.
9. Disputes and Chargebacks
If a customer disputes a payment, the amount and any related fees may be deducted from your balance while the dispute is resolved. Respond to disputes promptly with evidence.
10. Negative Balances
If refunds, disputes or fees exceed your balance, you are responsible for the negative balance.
11. Reserves and Holds
The payment provider or Creafl may place a reserve or hold on funds where there is elevated risk.
12. Fraud and Risk Reviews
Transactions and accounts may be reviewed to prevent fraud and protect customers.
13. Taxes
You are responsible for taxes on your sales, as described in the Creator Terms.
14. Currency Conversion
If a payment or payout involves currency conversion, the payment provider's conversion rates and fees may apply.
15. Restricted Activity
You may not use Creafl payments for anything listed in our Restricted Products or Acceptable Use Policy.
16. Suspension of Payments
We or the payment provider may suspend payment features where required by law, risk review or a breach of our terms.
17. Payment Provider Terms
Your use of payment features is also subject to the payment provider's terms.
18. Changes
We may update these terms and will update the date above when we do.
19. Contact
Questions about payments and payouts can be sent to hello@creafl.com. You can also visit our Contact page.
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