1. Two different relationships
This policy covers two separate things: your Creafl subscription (between you and Creafl), and purchases you make from a creator (between you and that creator).
2. A. Cancelling a Creafl subscription
You can cancel your paid Creafl plan at any time from your account settings or by contacting us.
3. Billing cycle
Paid plans renew automatically at the end of each billing period until cancelled.
4. Plan changes
You can upgrade or downgrade your plan.
5. Subscription access
After cancellation you keep access to paid features until the end of the current billing period, then your account moves to the Free plan.
6. Subscription refund requests
Contact us at hello@creafl.com if you believe you were charged in error.
7. B. Purchases from creators
Products and services sold on Creafl websites are sold by the individual creator. The creator is responsible for clearly communicating their refund and cancellation policy, subject to Creafl rules and applicable law.
8. Digital products
Refund terms for digital products are set by the creator. Check the creator's product page before buying.
9. Services, coaching and UGC packages
Cancellation and refund terms for services, coaching and UGC packages are set by the creator, including how scheduling and partially delivered work are handled.
10. Other creator offers
For any other offer, the creator's stated policy applies.
11. How to request a refund from a creator
Contact the creator first using the details on their website or your order email. If you cannot reach them, contact us and we will try to help.
12. Contact
Questions about refunds and cancellations can be sent to hello@creafl.com. You can also visit our Contact page.
Related policies